Pulling my hair out!

I am on my 5th enV Touch through Verizon in less than 2 years. The last 2 have lasted less than a month. Here's the problem: when the phone rings and I pick it up to answer the external screen is either all black or all white. If a text comes in and it does it, I have to open it up to get txt. On the calls, I can push the buttons to answer. It doesn't do it at first (except for the last 2) but becomes more and more frequent with age. Odd, my wife has same phone and it might have done this 5 times since she's had it.......what do i do? (besides trade phones)
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